I applied for my mother in law
On May 22, 2018, ECAS shows.
We sent you medical instructions on May 22, 2018. To avoid delays, please provide us the information requested in the letter as soon as possible. Please consider delays in mail delivery before contacting us.
Till today did not receive any email for medical request. On May 31, I called the call centre and he said CIC sent email but by mistake they misspelled my email. he told me that he will send email to CIC to correct my email address. On June 5, I received an automated email that to send documents that were not sent before. but did not get any information regarding medical. On June 13 I again called the call center and he informed that call center sent email to CIC on May 31 regarding the misspelled email address and informed me that they cannot do anything more. he gave the number that is on my file for the medical exam and informed that you can go to physician panel and if they will do the medical exam with this number.
I don't know what I can do whether I can go to the physician for the medical exam or i can wait for medical exam request.
Secondly, can I send police clearance certificate in response to the automated email that I received on June 5.
Anybody have any advice
please help
thanks in advance