Hi
I applied for PR renewal through online portal and today my application has been returned due to photos error, I uploaded the phote used IRCC portal photo editor with their insturctions "Use the blue rectangle crop box to center and fit your head between the two circular green lines and ensure your chin touches the bottom of the circle. If you are unable to use your cursor to drag and crop your photo to meet the photo requirements, a caseworker can do so for you once your photo is submitted."
I got IRCC returned reasons:
Facial area is too small/too big
Other
do i need to upload the digital photo 50 mm wide X 70 mm high without using IRCC portal editor?
Please guide me
I applied for PR renewal through online portal and today my application has been returned due to photos error, I uploaded the phote used IRCC portal photo editor with their insturctions "Use the blue rectangle crop box to center and fit your head between the two circular green lines and ensure your chin touches the bottom of the circle. If you are unable to use your cursor to drag and crop your photo to meet the photo requirements, a caseworker can do so for you once your photo is submitted."
I got IRCC returned reasons:
Facial area is too small/too big
Other
do i need to upload the digital photo 50 mm wide X 70 mm high without using IRCC portal editor?
Please guide me
