Just called the call centre, to get more details on my application(other than that it’s in proces), because when I called last time, my residence check was not done. However the agent was really impatient and assumed that I was calling to complain about processing time, which was not the case! I only called to get more information on my own application (that I am legally entitled to ??). She refused to answer my question about what checks are still not done , told me contradictory information and asked me to not call again. Can I complain to IRCC? Would they even care?
To be honest, this is even more depressing than an indefinite long wait, and I am just shocked that they treat people this way at IRCC.