I didn't see that. But there definitely is a problem since they use the new system.sonofjon said:OK, thanks for posting back. Did they acknowledge that there is a problem with the system?
I noticed that, but without uploading the IMM5710, I can't proceed to the next step.sonofjon said:But note that you can upload other documents, e.g. copies of passport, proof of means of support, etc. So, it is not the whole service that is down, only specifically something to do with the validation of the form.
yinlingai said:I noticed that, but without uploading the IMM5710, I can't proceed to the next step.
I just paid another $200 for restoration of my status.![]()
Purba said:Hi Kevin,
My study permit will expire on March 31st as well. I dont see a point in sending out a paper application as it will not really reach them before the deadline. I do, however, believe that we should tell them about the technical problem for clearly its not our fault that we failed to submit the application on time but CIC's for having a *censored word*ty server. Also Yinglingai, did you already submit a restoration of status application because I dont think you really need to as you have a case here that clearly demonstrates that you tried every means to submit the application ontime but failed because of the server problem. I believe its a server issue because so many of us are having a problem. I tried to upload the IMM5710 form many times and even redid the entire process but its simply not validating the form. Its clearly a error on their part as the message even read that "WE are unable to validate the form at this time." So honestly, I dont think we should be worrying too much as long as we are able to demonstrate the problem. I will definitely be making reference to this forum when I speak to an agent on Monday or Tuesday. Also, I called the GCkey Helpdesk and the agent was forthcoming about the problem and explained that there had been a number of calls regarding this issue. He gave me a reference number in case I need to show evidence that there was clearly an issue with the server and called government of Canada to resolve the issue. I hope this helps and gets rid of some of your headaches ;D
Purba said:Hi Kevin,
My study permit will expire on March 31st as well. I dont see a point in sending out a paper application as it will not really reach them before the deadline. I do, however, believe that we should tell them about the technical problem for clearly its not our fault that we failed to submit the application on time but CIC's for having a *censored word*ty server. Also Yinglingai, did you already submit a restoration of status application because I dont think you really need to as you have a case here that clearly demonstrates that you tried every means to submit the application ontime but failed because of the server problem. I believe its a server issue because so many of us are having a problem. I tried to upload the IMM5710 form many times and even redid the entire process but its simply not validating the form. Its clearly a error on their part as the message even read that "WE are unable to validate the form at this time." So honestly, I dont think we should be worrying too much as long as we are able to demonstrate the problem. I will definitely be making reference to this forum when I speak to an agent on Monday or Tuesday. Also, I called the GCkey Helpdesk and the agent was forthcoming about the problem and explained that there had been a number of calls regarding this issue. He gave me a reference number in case I need to show evidence that there was clearly an issue with the server and called government of Canada to resolve the issue. I hope this helps and gets rid of some of your headaches ;D
kevinbian said:I know paper applicaiton will not reach them before the deadline. However, I've been told that the date of local post office receives my package is the date CIC considers the application made.
kevinbian said:Besides, I do not believe that CIC will be generous on this issue, even though they may admit their systerm problem.
Purba said:Also, I called the GCkey Helpdesk and the agent was forthcoming about the problem and explained that there had been a number of calls regarding this issue. He gave me a reference number in case I need to show evidence that there was clearly an issue with the server and called government of Canada to resolve the issue.
yinlingai said:But my status has expired which the system just indicated and told me to pay another 200.