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Okay, that's good. Then you didn't do anything wrong. So, you can and should complain, see here:
https://ircc.canada.ca/english/helpcentre/answer.asp?qnum=464&top=1

They are supposed to inform you they can't do it within 30 days - and then they have an extra 30 days, in most cases. But by all means complain.

I'd also suggest applying for gcms records (same formulation basically) to CBSA. CBSA seems more on top of these things and does them on time, and also sometimes includes a tiny bit more info.
I will raise a complaint. I am already frustrated with the application being stuck on Background and Prohibition for months now.
Does CBSA handle physical presence only?
 
I will raise a complaint. I am already frustrated with the application being stuck on Background and Prohibition for months now.
Does CBSA handle physical presence only?
IRCC can access CBSA information to know our physical presence. When we applied for the citizenship, it automatically gives the consent to IRCC to access our CBSA data.
 
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