Job duties matching 2282 ??

[new_guy]

Hello All,

I need your expert advice on the below, please review and let me know is it matches noc 2282 and if these are enough?


As a Technical Support Analyst in our company his responsibilities include but are not limited to:

• Provide client support and technical issue resolution to end users experiencing hardware, software related issues by means of desktop support, inbound/outbound telephone calls and communicate via e-mails in a timely and professional manner.
• Ensure that all customer interactions are thoroughly documented within the ticketing system for future references.
• Utilizing resources such as user guides, technical manuals, Knowledgebase, websites and help desk tools to locate solutions to known problems and unknown problems.
• Create lab environment using multiple servers to simulate and reproduce technical issues experienced by the customers.
• Troubleshoot and provide root cause analysis to enterprise customers on their hardware, software and network issues.
• Troubleshooting application server, monitoring logs and concluding the troubleshooting before escalating to Development team/Defect Review team.
• Work with sustaining team to identify potential defects and bugs in the product, and propose a workaround or a permanent solution.
• Educate customers on new releases and/or possible updates on their products.
• Educate partners and customers with software/hardware best practices and documentation on correct procedures
• Help Tier 2 and Tier 3 Technical support team diagnose and resolve issues.
• Follow the SLAs (Service Level Agreement) given by the company and the clients.

Thank you in advance.

 

[new_guy]

someone please help me.

I need to submit this to my manager today EOD so that he can print this out in this week...

Thank you.

 

[new_guy]

No one ? :'(

 

[AJ12345]

you can add if you do phone support or onsite or both

rest it looks good

 

[iam_toby]

Looks good.

 

[new_guy]

thank you all

AJ12345:

I only do Phone support.. no on-site

and phone support is already added as first bullet point...

 

[iam_toby]

thank you all

AJ12345:

I only do Phone support.. no on-site

and phone support is already added as first bullet point...

Then put it on the list. Only provide duties you actually perform, don't make up duties you don't perform in your position.

 

[new_guy]

Then put it on the list. Only provide duties you actually perform, don't make up duties you don't perform in your position.

Toby:

It is already mentioned in the first bullet point and that's wht I do.. nothing is made up in the list and it's all genuine

On-site is not mentioned anywhere in the letter because I don't do on-site

 

[iam_toby]

Toby:

It is already mentioned in the first bullet point and that's wht I do.. nothing is made up in the list and it's all genuine

On-site is not mentioned anywhere in the letter because I don't do on-site

In that case you're all set and ready to go.

 

[new_guy]

thank you all