• Reset Security Questions
• Unlock Accounts
• Report fraud activity
• Assist with backup of the device before transferring data to a new device and troubleshooting any issues that may arise during the process (music, contacts, Apps, pictures and videos)
• Physical Damage Repairs – Isolating if it is a hardware issue and setting up a mail in repair or a store appointment
• Warranty Support – Educating customers on available protection plans and warranties and associated repair options
• Assist customers who own multiple products that have shared accounts and data
• Follow documentation and training materials to diagnose, resolve and escalate, when necessary, customer calls
• Enter all call activity into an online technical support database and provide documented information to the knowledge base.
• Communicate electronically with wireless device’ users experiencing difficulties and document problems experienced.
These are the list of job duties I performed at my job. I am using the same to claim Canadian experience. I received ITA and applied the same. I have selected NOC 22221 for this role. Just want some clarity on the same. Anyone else had the same or resonating job duties and were able to get them approved?
• Unlock Accounts
• Report fraud activity
• Assist with backup of the device before transferring data to a new device and troubleshooting any issues that may arise during the process (music, contacts, Apps, pictures and videos)
• Physical Damage Repairs – Isolating if it is a hardware issue and setting up a mail in repair or a store appointment
• Warranty Support – Educating customers on available protection plans and warranties and associated repair options
• Assist customers who own multiple products that have shared accounts and data
• Follow documentation and training materials to diagnose, resolve and escalate, when necessary, customer calls
• Enter all call activity into an online technical support database and provide documented information to the knowledge base.
• Communicate electronically with wireless device’ users experiencing difficulties and document problems experienced.
These are the list of job duties I performed at my job. I am using the same to claim Canadian experience. I received ITA and applied the same. I have selected NOC 22221 for this role. Just want some clarity on the same. Anyone else had the same or resonating job duties and were able to get them approved?
