Issue with opening IMM5257E and IMM5475E. Kindly help

[Lucky2016]

I (In Canada) am appliying for Canada Visitor Visa for my Mom (in India).
I am unable to load pdf files IMM5257e and IMM5475e.

Typical pdf version error gets displayed.
But I was able to load IMM5707e and IMM5713e.

Any help is appreciated.

 

[canada.msn]

I (In Canada) am appliying for Canada Visitor Visa for my Mom (in India).
I am unable to load pdf files IMM5257e and IMM5475e.

Typical pdf version error gets displayed.
But I was able to load IMM5707e and IMM5713e.

Any help is appreciated.

Are you applying using IRCC new portal or trying to do paper application? In new iRCC portal you can fill everything online. you may only need IMM5475e for release of info to you. Bit confused reading your last comment (But I was able to load IMM5707e and IMM5713e.)??

 

[Lucky2016]

Are you applying using IRCC new portal or trying to do paper application? In new iRCC portal you can fill everything online. you may only need IMM5475e for release of info to you. Bit confused reading your last comment (But I was able to load IMM5707e and IMM5713e.)??

Thanks for your response.
I was using GC key login to apply. (I prefer do things online)
https://clegc-gckey.gc.ca/j/eng/l?ReqID=s2b85b29c448f7133c0c297b9db9c140b858bea039
Is this the correct approach or is there a different website.

After the questianaire in GC key login, list of document gets auto generated and then I am trying to fill the form online but wasn't able to load/open the file.

 

[canada.msn]

Thanks for your response.
I was using GC key login to apply. (I prefer do things online)
https://clegc-gckey.gc.ca/j/eng/l?ReqID=s2b85b29c448f7133c0c297b9db9c140b858bea039
Is this the correct approach or is there a different website.

After the questianaire in GC key login, list of document gets auto generated and then I am trying to fill the form online but wasn't able to load/open the file.

Would suggest using new IRCC portal for Visitor Visa appln instead of GC Key.

https://portal-portail.apps.cic.gc.ca/signin?lang=en

 

[Lucky2016]

Would suggest using new IRCC portal for Visitor Visa appln instead of GC Key.

https://portal-portail.apps.cic.gc.ca/signin?lang=en

Thanks for the response. I started in new portal.