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Is the CIC Call Centre Open Monday?

silenced25

Full Member
Apr 10, 2014
48
1
Toronto, ON
Category........
Visa Office......
CIC-M
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Pre-Assessed..
App. Filed.......
03-10-2013
Easter Monday is only a stat holiday in Quebec from what I understand, but I so think that is where the call centre is located. Will it be open at all? I am on a time crunch and desperately need to contact cic.
 

andyb2404

Star Member
Jul 28, 2012
89
5
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London (kept in Mississauga)
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20-02-2015
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30-10-2014
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silenced25 said:
Easter Monday is only a stat holiday in Quebec from what I understand, but I so think that is where the call centre is located. Will it be open at all? I am on a time crunch and desperately need to contact cic.
The link below is a list of holiday that government services are closed. I don't know if Easter Monday applies to CIC though.
I would try and give them a call anyways, and in between times send them an email or a message via the CIC website, if they are closed you may get a response quicker by email because I'm sure their phone lines will be crazily busy on Tuesday or as and when they do open after the Easter break.

http://www.tpsgc-pwgsc.gc.ca/remuneration-compensation/paye-centre-pay/feries-holidays-eng.html
 

silenced25

Full Member
Apr 10, 2014
48
1
Toronto, ON
Category........
Visa Office......
CIC-M
Job Offer........
Pre-Assessed..
App. Filed.......
03-10-2013
Thank you, but do you by any chance know their email address? I couldn't seem to find one .
 

scylla

VIP Member
Jun 8, 2010
93,598
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If you are on a time crunch, email is not the way to go. It typically takes them quite some time to respond.
 

silenced25

Full Member
Apr 10, 2014
48
1
Toronto, ON
Category........
Visa Office......
CIC-M
Job Offer........
Pre-Assessed..
App. Filed.......
03-10-2013
Long story short:
I have to take my medical exam by thursday, had to come back to the states for a family emergency and the nearest US panel physician is 12+ hours away (i'm in Louisiana). I had to book a last minute flight for tuesday and planned on getting the medical done wednesday,but obviously this is a huge inconvenience as i'm needed down here for a couple more weeks and the price for a last minute flight was steep. My plan right now is to try and get in touch with someone on Monday and beg/hope they can extend the time to take my medical exam by a couple of weeks. But, if the call centre is closed I suppose I have no other option? Does anyone know if them extending time is even possible?
 

scylla

VIP Member
Jun 8, 2010
93,598
20,902
Toronto
Category........
Visa Office......
Buffalo
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Pre-Assessed..
App. Filed.......
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19-08-2010
File Transfer...
28-06-2010
Passport Req..
01-10-2010
VISA ISSUED...
05-10-2010
LANDED..........
05-10-2010
If you applied inland, I might be worried about asking for an extension since this will show you've been outside of Canada for several week and plan to be outside of Canada for several more weeks. I would lean towards flying back and getting the test done.

Also, the call centre won't be able to extend your medical (they don't have that kind of authority / power over applications). You would have to email the visa office handling your application (in this case Mississauga by the looks of things) to request an extension. But you certainly won't hear back from them immediately. So the best you could do now is email Mississauga, tell them you can't have the test done now, ask for a few week extension and hope this is accepted (of course you won't hear back in just a few days so there's some risk involved with this approach).
 

Mapleson

Hero Member
Apr 2, 2015
534
31
Toronto, Canada
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Havana
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Pre-Assessed..
App. Filed.......
23-03-2015
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21-08-2015
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24-04-2015
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28-05-2015
Med's Request
Upfront
Med's Done....
13-02-2015
Interview........
N/A
Passport Req..
24-09-2015
VISA ISSUED...
30-09-2015
LANDED..........
18-10-2015
Monday is a holiday for Federal employees.