Wow, thank you for posting this. That is jarring, I think of the people with disabilities who are disproportionately affected by this (and I'm sure many others :/). Is it because no one is working in a physical location, or is it because they have to leave the paperwork for days before they can touch it?
Do we expect to see something similar with other classes of immigration (such as Spousal), where online applications are not an option? ( I realize it says currently they are processing PR applications, I am just worried about the future).