IRCC says payment missing

[apz]

Hi all
I applied for citizenship for myself and 1 minor. I have receipts for $630 and $100 and I have uploaded both when submitting my application. For some reason IRCC has sent back the application saying:
The minor’s application for Canadian citizenship is incomplete. We cannot start processing the minor’s application for the following reasons:
Fee Payment
You didn’t pay the full fee amount.

• We have not processed your payment.
• You can get a refund(opens in new tab) of the fee you’ve already paid for.

To fix this issue

• pay the remaining amount
• upload a new receipt for the remaining amount
• re-upload your previous receipt

I am not sure what to do. I have the receipts and I see my credit card getting charged for these transactions. This is the second time this has happened. First time I reuploaded the receitps and attached a document explaining my situation to them but they still sent it back again with the same reason.

Please advice.

 

[forw.jane]

Hi all
I applied for citizenship for myself and 1 minor. I have receipts for $630 and $100 and I have uploaded both when submitting my application. For some reason IRCC has sent back the application saying:
The minor’s application for Canadian citizenship is incomplete. We cannot start processing the minor’s application for the following reasons:
Fee Payment
You didn’t pay the full fee amount.

• We have not processed your payment.
• You can get a refund(opens in new tab) of the fee you’ve already paid for.

To fix this issue

• pay the remaining amount
• upload a new receipt for the remaining amount
• re-upload your previous receipt

I am not sure what to do. I have the receipts and I see my credit card getting charged for these transactions. This is the second time this has happened. First time I reuploaded the receitps and attached a document explaining my situation to them but they still sent it back again with the same reason.

Please advice.

As its an issue of $100, pay again and raise a dispute for the previous payment of $100 with your credit card and get that amount back.