The collective agreement for any union usually has guiding rules that ensure that the public are not crushed between the employer and the union, some of the applicants have true emergencies and there are a lot of people stranded with urgent service's needs.
while the unions have the rights to strike indeed in a free Canada, they do not have the right to impact the wellbeing of citizens, the incompetency of the individuals at the employer's side is overwhelming to have approved such a collective agreement to allow critical services to come to a halt in a developed country like Canada, this is unacceptable.