Dear Sam$,
thanks for your message. I'm sorry to hear you had the same problem of the ripped CoPR.
And congratulations for the confirmation! Don't worry, you're almost done!
Can it be asked to the Local High Commission?
I don't know, sorry.
To what email to write?
You have to write to the email that is specified in the body text of the email that you received when they wrote you, asking to send your passport, photos, etc.
In my case it was
CPC-CTD-Ottawa@cic.gc.ca however BE CAREFUL! It might be different for different applicants having different country of citizenship. Check in the email they sent you when they requested your passport.
Here's the time that it took to get a fresh CoPR at home:
Evening of Nov. 14th: I emailed them.
Morning of Nov. 15th: I received their email reply with instructions on what to do
Afternoon of Nov. 15th: I sent them everything that they requested via Canada Post Xpress Post
Evening of Nov. 27th: I sent them another email to remind them about the issue. I mentioned the name of the lady and the code they gave me to address it to, and I said that I wrote the lady's name and code on both the envelope (externally) I sent and internally, in the attached sheet
Morning of Nov. 28th: they sent me an email saying they printed a new CoPR and shipped it on Nov. 28th using the Xpress post pre-paid envelope that I had included in the package.
Afternoon of Nov. 29th: I received the brand new replacement CoPR.
A few advices:
1) E-mail subject line
In the FIRST EMAIL, when I informed them that I had ripped up the CoPR, this is the subject I wrote to grab their attention (the E00XXXXXX is my application number. The booked flight is for real!!!):
E00XXXXXXX (URGENT: CoPR accidentally ripped up and flight booked and paid for December 15th)
2) Where I wrote the name of a lady and code
When they answered they told me this:
"Please submit the documents as soon as possible by mail in a single package to the attention of “NAME OF A LADY – EPXXXXXX”"
NAME OF A LADY is a name of one of their employees, I guess who is in charge of replacement documents for people with citizenship from non-visa countries
EPXXXXXX is the code of that lady
I wrote that statement that they asked:
"to the attention of “NAME OF A LADY – EPXXXXXX”
on BOTH:
• The post envelope, externally, as 4th line of the addressee address
• Inside the envelope, on the attached sheet that I printed
3) Documents they asked me to send them. BE CAREFUL! It might differ from different applicants and different country of citizenship! In my case, for example, I didn't need to send the passport since the beginning, I always sent only Photocopies of the passport, because I am from an EU visa exempt country. In your case, if you're from a visa country, they might require that you send the ORIGINAL passport again, and other things. Please, DO WHAT THEY SAY!
To me, they said:
In order to re-issue your CoPR, we require the following documents:
- A copy of the bio page of your passport;
- Two (2) recent photographs that meet the requirements stated on this webpage: http://www.cic.gc.ca/english/information/applications/guides/pdf/5445EB-e.pdf;
- Receipt of the fee of $30 of online payment for replacement of an immigration document;
- A copy of this email;
- A prepaid return Express Post envelope in order to return your documents.
Please submit the documents as soon as possible by mail in a single package to the attention of “NAME OF A LADY – EPXXXXX” (this will help speed up the process so that you receive your documents well before your flight). Please quote your application number on your correspondence and send the package to:
If sent by Canada Post Xpresspost:
Case Processing Center - Ottawa
(PR-Reissuance)
PO Box 9780
Ottawa, ON, K1G 4B9
If sent by private courier (only):
Case Processing Center – Ottawa
(PR-Reissuance)
365 Laurier Avenue West
Ottawa, ON, K1A 1L1
4) To pay the 30 dollars fee of Replacement of Immigration document, you have to go here:
http://www.cic.gc.ca/english/information/fees/pay.asp?_ga=2.39163555.1010703601.1512834740-519056601.1504382108
Then, in the menu that says "What are you paying for" you have to select OTHER SERVICES.
Click to continue and in the next page write 1 in the QUANTITY cell besides the "
Verify your status or replace an immigration document" line, having a $30 fee. Then go ahead, follow instruction, and you need to create an account with email and password of your choice. It will give you a receipt after you paid the 30 dollars fee. Print it, must have the barcode.
I hope this help, and I wish you will fix this issue as soon as possible. Don't worry, do everything carefully, with attention and accuracy, do what they ask, and you'll fix it.
BE CAREFUL: my indications are specific for MY CASE. In your case something might differ. Please hear from them and do exactly as they ask. If there is any difference between what I wrote and what they ask, of course do what they ask.
All the best, and keep us posted how it goes please.
