How to reach IRCC for initial PR card delivery?

[Ridge]

Hi all,

So now that me and my wife have landed in Canada and got our permanent address in Canada we need to get our PR cards delivered to us.
The problem is that CBSA service in the airport is not taking care of such stuff, the IRCC web-site won't accept our credentials (UCIs, names, dates of birth etc) like we're not registered in their system and we also don't have access to fax to actually send the Address notification form to the IRCC. The only option left is to contact them via phone but they keep being 'Sorry, our lines are now busy, please try to call later' for around a week.

What are our options? Anyone had the same situation?

Thank you in advance!

 

[badar14]

Hi all,

So now that me and my wife have landed in Canada and got our permanent address in Canada we need to get our PR cards delivered to us.
The problem is that CBSA service in the airport is not taking care of such stuff, the IRCC web-site won't accept our credentials (UCIs, names, dates of birth etc) like we're not registered in their system and we also don't have access to fax to actually send the Address notification form to the IRCC. The only option left is to contact them via phone but they keep being 'Sorry, our lines are now busy, please try to call later' for around a week.

What are our options? Anyone had the same situation?

Thank you in advance!

try with Record of Landing number. If still no luck try to call IRCC as early morning as you can as per eastern time.

Good Luck

 

[Bs65]

Hi all,

So now that me and my wife have landed in Canada and got our permanent address in Canada we need to get our PR cards delivered to us.
The problem is that CBSA service in the airport is not taking care of such stuff, the IRCC web-site won't accept our credentials (UCIs, names, dates of birth etc) like we're not registered in their system and we also don't have access to fax to actually send the Address notification form to the IRCC. The only option left is to contact them via phone but they keep being 'Sorry, our lines are now busy, please try to call later' for around a week.

What are our options? Anyone had the same situation?

Thank you in advance!

So when you landed did you provide any Canadian address for your PR cards given without providing an address your PR card application would not have been submitted by CBSA and you would need to apply separately.

 

[PMM]

Hi

So when you landed did you provide any Canadian address for your PR cards given without providing an address your PR card application would not have been submitted by CBSA and you would need to apply separately.

1. if they were unable to give CBSA an address on "landing" they have 6 months to supply an address to IRCC. They should have received a form with the fax no. to send to IRCC