how long do you wait for an email reply...

[can_usa_97]

before you email again?

I emailed on the 15th to check on something in my application.
I haven't heard back from Buffalo yet.

Thanks!

 

[can_usa_97]

no one has an opinion?

Doh! they aren't open today....

 

[Tallen]

My Wife found this info; (So up to 21 days to reply to a email)

To give the best service possible to our clients, before sending us your enquiry, please ensure:

that the information you are looking for is not on our website as well as on Citizenship and Immigration Canada website. Do not send attachments, as these cannot be opened.

that you have checked the processing times. We may not reply to queries on cases proceeding within these standards.

Please choose only one mode of communication: e-mail, fax or mail - not all three. Multiple enquiries delay our reply, since the file is retrieved at each enquiry and placed in sequence as if it were a new enquiry.

Information you must provide in your enquiry

Please note that if this information is not contained in your message, it will not be replied to nor retained.

-Complete Name
-Date of Birth
-File Number (Letter followed by a nine-digit number)
-Telephone number including area code
-Fax number including area code
-Mailing address

Also please indicate if you are:

-The Applicant
-An Authorised Representative
-A Designated Individual
-Canadian Member of Parliament

Service Standards

Our office is committed to respond to your enquiry within following service standards:

E-mail enquiries will receive a substantive reply within 21 days.
Fax enquiries will receive a substantive reply within 30 days.

 

[can_usa_97]

Wow, that's insane!

I've written them more than once, and have always gotten an answer within 48 hours - over a month ago though.

 

[limanoid]

I think it depends what you ask about.. I've asked about TRV and received a response withing 24hours. But if I asked about PR, it took them about 10 working days (of course that depends on which embassy you communicate with).

 

[smrty]

I've always asked for comfirmation from them.. and usually got it within 1 working day

 

[rubyalabar]

i sent a case specific enquiry to Buffalo on October 15 and got a reply this Monday, October 18

 

[can_usa_97]

I have asked about the same thing, in the past and heard within 48 hours.

Oddly, I got something in the mail from them yesterday, dated the 15th. Sent the 18th.
But, I had to re-email them because I was asking about my FBI certificate having made it to the file (it was received by them per USPS 9/23) and they were asking for it, dtd 10/15. But, this paper did confirm they have my medicals (my other question).

So I'm assuming, this was their reply to my email - the letter. Though I emailed them at 4pm on a Friday - 5pm their time. So not sure how they processed me that late, very odd!