+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
i wonder my ineligible profile is the reason i cant get any updates on my federal rnip profile?
 
There is no option to delete and withdraw if you are ineligible,i have same problem before so try to create new one.I have 5 ineligible profile but at the 6 times i am eligible and got ITA yesterday. :p :-[ :-X
Dont worry create one. ::)

For the questions - Did you apply for EE before, did you select YES ? and also, did you give the previous EE application numbers?