Hey!
Im really struggling identifying my primary NOC as I seem to fall under a few different ones.
I've pasted my job descriptions below (sorry its quite text heavy!). Can anyone help me please?
included marketing of of the website , social media work, processing of the company data base, answering telephone and all general office duties
Supervise Customer Service Assistants, managing breaks and shift changeovers.
r Deliver an efficient, consistent and quality service for our customers by listening, understanding and dealing with queries in a professional, knowledgeable and friendly
manner and supporting the team to do the same.
r Ensure that the pizzeria and ice cream parlour are presented to the highest standards.
r Share customer feedback with management and implement actions as a result.
o Deal with complaints through to a successful resolution.
r Provide helpful and accurate product and allergen information.
r Develop opportunities to generate income through events.
r Grow awareness through generating ideas and content for digital and print marketing.
r ldentify opportunities to support the local community and charities through events.
o Comply with all relevant legislation, policies and procedures to minimise risk to staff, public,
contractors and the environment.
r Procurement of supplies for the business.
r Assist with ensuring that high standards of hygiene and safety are met at all times. o Promote initiatives to reduce waste and energy consumption.
Im really struggling identifying my primary NOC as I seem to fall under a few different ones.
I've pasted my job descriptions below (sorry its quite text heavy!). Can anyone help me please?
- Build strong working relationships with community fundraising teams to support achievement of fundraising goals, targets and objectives
- Provide administrative support for the fundraising teams, including assisting with diary management, national, local and challenge events. local marketing, organising meetings and travel, producing and arranging distribution of a wide range of materials and reports, helping with volunteer recruitment and updating web and social media sites
- Identify and maximise opportunities to grow income and refer prospects to fundraising teams
- Input data to CRM in a timely manner on behalf of community fundraising and in accordance with data quality guidelines and principles. Manage data and produce information as requested
- Provide a first point of contact for all supporters, including private individuals and businesses, and internal stakeholders
- Handle all enquiries, including complaints, received through various channels consistently, ensuring KPIs for volume and quality are met and in line with customer care standards and policies
- Provide information and advice on all aspects of fundraising, including requests for branded merchandise, promoting an event and how to make a donation, empty a collection tin and pay-in the money or register for a walk
- Maximise opportunities to up-sell ways to support Macmillan and ensure supporters needing services are referred appropriately and effectively
- Gather information about the supporter and their motivations and ensure accurate and timely updating of the CRM system
- Undertake proactive customer follow up and care to improve recruitment, retention and the value of donations and contribution of supporters
- Maintain effective working relationships with Supporter Donations and process credit card and direct debit payments, ensuring compliance with guidelines and regulation
- Ensure Gift Aid messages and declarations approved by Macmillan are explicitly and appropriately across all fundraising activity and targets are achieved
- Know and adhere to all relevant Macmillan policies and procedures
- Develop good working relationships across Macmillan and ensure up to date knowledge of all fundraising activity and services, including MASS, finance, National Events, Campaigns, In Memory, High Value and Macmillan Support Line teams
- Undertake general office administrative tasks including photocopying, scanning and franking mail and any other duties as reasonably requested line with the skills, knowledge and experience requirements of the role
included marketing of of the website , social media work, processing of the company data base, answering telephone and all general office duties
Supervise Customer Service Assistants, managing breaks and shift changeovers.
r Deliver an efficient, consistent and quality service for our customers by listening, understanding and dealing with queries in a professional, knowledgeable and friendly
manner and supporting the team to do the same.
r Ensure that the pizzeria and ice cream parlour are presented to the highest standards.
r Share customer feedback with management and implement actions as a result.
o Deal with complaints through to a successful resolution.
r Provide helpful and accurate product and allergen information.
r Develop opportunities to generate income through events.
r Grow awareness through generating ideas and content for digital and print marketing.
r ldentify opportunities to support the local community and charities through events.
o Comply with all relevant legislation, policies and procedures to minimise risk to staff, public,
contractors and the environment.
r Procurement of supplies for the business.
r Assist with ensuring that high standards of hygiene and safety are met at all times. o Promote initiatives to reduce waste and energy consumption.
- Answering, directing and making phone calls - handling inquiries and incoming work requests, taking and distributing messages
- Organising, scheduling and coordinating appointments and meetings - where requested taking minutes
- Reviewing files and records to answer requests for information
- Checking and distributing documents and correspondence, creating reports
- Receiving, sorting and distributing incoming mail and emails and preparing and sending outgoing
mailings and packages - Maintaining relevant filing systems and keeping records up to date
- Photocopying, scanning, typing documents and correspondence
- Creating, updating and maintaining relevant databases
- Maintaining referrals, waiting lists, volunteering application forms, references, tenancy agreements,
leases etc. - Undertake basic finance functions e.g. managing online banking, checking invoices, paying suppliers,
making deposits, dealing with petty cash, compiling end of month finance pack - Updating Facebook and twitter accounts and other social media
- Assist in recruiting volunteers
- Undertake any training and development opportunities as agreed
- Attend occasional conferences and events related to homelessness and the work of Hope Housing
- Work within the framework of values, ethos, policies and procedures set by the trustees
- Carry out any additional administrative tasks as required