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Ponga said:
The second email address was just that; a secondary email address. The OP should have notified CIC that the primary email address was no longer valid and to use the secondary address as primary. I don't think a lawyer can do anything about that, unfortunately.

Ouch! Well, CIC should still be a little smarter and try both in my opinion. They're not obligated to, but I think once a lawyer is involved, there's a good chance the officer will be willing to work with them. Talk to a lawyer!
 
SamHom said:
Ouch! Well, CIC should still be a little smarter and try both in my opinion. They're not obligated to, but I think once a lawyer is involved, there's a good chance the officer will be willing to work with them. Talk to a lawyer!

While it can't hurt to confer with a lawyer, I still don't see what s/he can do at this point. You even said it yourself; [CIC] isn't/wasn't obligated to try the secondary email. The applicant needed to inform them of the email change.

For an Inland applicant, once the application has been denied, it's virtually impossible to re-open the process.
 
Ponga said:
While it can't hurt to confer with a lawyer, I still don't see what s/he can do at this point. You even said it yourself; [CIC] isn't/wasn't obligated to try the secondary email. The applicant needed to inform them of the email change.

For an Inland applicant, once the application has been denied, it's virtually impossible to re-open the process.

I've been told on multiple occasions that officers often can agree to work around things with lawyers. Not sure if there is any truth to this, but that's what I've been told.