Hi all,
I need help to match the correct NOC for my below job. I have done more than 1 year of this job and in the process of apply under Canadian Experience Class but having a really hard time looking for the right NOC. I even consulted an immigration lawyer but he was confused as of which NOC is right for this job.
Note: my own research and judgment told me that it is closest to NOC 1254 - Statistical officers and related research support occupations, but I am not sure at all. It could be Administrative officers/assistant too (NOC 1221 or 1241).
Thank you so much for your help, I appreciate it!
Operation Support Specialist, Merchant Experience
Job Description
The Merchant Experience team is seeking an Operations Support Specialist who will report to the Senior Manager of Merchant Experience & Loyalty. This position is perfect for someone who has worked in Operations, has an "Operational Mindset", but is also interested in being a key player in generating and disseminating analytic information and insights critical to the success of the organization.
The role of the Operation Support Specialist is multi-faceted in a fast-paced and dynamic environment. The Support Specialist will be responsible for the timely execution of tasks related to the Voice of the Customer program, Quality Assurance, and day-to-day functioning of the Merchant Experience team.
Responsibilities
· Extract, validate, transform and summarize data generated from databases and reporting tools.
· Provide ongoing and ad-hoc analytics support to the Operations team by pulling and compiling data and producing weekly and monthly reports.
· Generate email lists for the Voice of the Customer program and ensure surveys are sent in a timely manner.
· Gather and analyze VOC feedback to produce reports on feedback trends and NPS, and ensure all feedbacks loops are closed in a timely manner.
· Provide day-to-day support to the Merchant Experience team by completing a variety of tasks to ensure optimal functioning and output, such as creating and assigning cases, uploading survey data into Pulse and assigning work to the agents.
· Gather and analyze data on agent behaviors and provide feedback to Quality Assurance for coaching and training initiatives.
· Assist with the documentation, optimization, and automation of processes where possible.
· Various other tasks as needed.
Required skills and experience
· Proficient in Microsoft Office, including Word, Access, and especially Excel.
· Strong mathematics and problem-solving skills.
· Eager learner who can successfully tell the story hidden within data with minimal supervision.
· Hyper-focused on the details.
· Excellent written and verbal communication skills.
· Must be capable of multi-tasking and working under pressure with tight deadlines.
I need help to match the correct NOC for my below job. I have done more than 1 year of this job and in the process of apply under Canadian Experience Class but having a really hard time looking for the right NOC. I even consulted an immigration lawyer but he was confused as of which NOC is right for this job.
Note: my own research and judgment told me that it is closest to NOC 1254 - Statistical officers and related research support occupations, but I am not sure at all. It could be Administrative officers/assistant too (NOC 1221 or 1241).
Thank you so much for your help, I appreciate it!
Operation Support Specialist, Merchant Experience
Job Description
The Merchant Experience team is seeking an Operations Support Specialist who will report to the Senior Manager of Merchant Experience & Loyalty. This position is perfect for someone who has worked in Operations, has an "Operational Mindset", but is also interested in being a key player in generating and disseminating analytic information and insights critical to the success of the organization.
The role of the Operation Support Specialist is multi-faceted in a fast-paced and dynamic environment. The Support Specialist will be responsible for the timely execution of tasks related to the Voice of the Customer program, Quality Assurance, and day-to-day functioning of the Merchant Experience team.
Responsibilities
· Extract, validate, transform and summarize data generated from databases and reporting tools.
· Provide ongoing and ad-hoc analytics support to the Operations team by pulling and compiling data and producing weekly and monthly reports.
· Generate email lists for the Voice of the Customer program and ensure surveys are sent in a timely manner.
· Gather and analyze VOC feedback to produce reports on feedback trends and NPS, and ensure all feedbacks loops are closed in a timely manner.
· Provide day-to-day support to the Merchant Experience team by completing a variety of tasks to ensure optimal functioning and output, such as creating and assigning cases, uploading survey data into Pulse and assigning work to the agents.
· Gather and analyze data on agent behaviors and provide feedback to Quality Assurance for coaching and training initiatives.
· Assist with the documentation, optimization, and automation of processes where possible.
· Various other tasks as needed.
Required skills and experience
· Proficient in Microsoft Office, including Word, Access, and especially Excel.
· Strong mathematics and problem-solving skills.
· Eager learner who can successfully tell the story hidden within data with minimal supervision.
· Hyper-focused on the details.
· Excellent written and verbal communication skills.
· Must be capable of multi-tasking and working under pressure with tight deadlines.