Automated phone in useless..
I had the same information after submitting H and C application ..
Initially It says , we are reviewing your eligibility and we did not need your fingerprints etc..
I went for biometric fingerprints next day I call again,it says we are reviewing eligibility, we are processing your background check,I checked my previous work permit extension made before H and C application,I can see biometrics information has been automatically updated valid to 10 years...
I ordered GCMS to see what is going on the H and C application ..
I saw some information concerning background check and processing office etc
Primary office: HM vancouver
secondary office: RROC
Criminality ,passed
Info sharing:complete
Security:not stated
eligibility: not started
I didn't see any information that shows file has been assigned to an officer.