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First Time Return and problem with CRA registration

rakalraj

Newbie
Mar 21, 2015
3
1
Hi,

I have this problem and would appreciate any help. Me and my wife submitted our first return yesterday. We used netfile and and got the confirmation code. Then i went to CRA for registration. For my wife, it went well, But for me, i received the following error

Error—ERR.062
We cannot proceed with your request.

To use this online service, you will need:

your social insurance number;
your date of birth;
your current postal code or ZIP code and;
an amount you entered on your income tax and benefit return, from one of the previous two tax years.

Any idea what went wrong?
 

pie_vancouver

Hero Member
Jun 12, 2014
963
86
Vancouver
Category........
Visa Office......
Manila
NOC Code......
1111
Job Offer........
Pre-Assessed..
App. Filed.......
2008
VISA ISSUED...
2009
LANDED..........
2010
Better call CRA.
 

One_Topsy

Champion Member
Sep 12, 2015
2,177
132
Canada
Category........
Visa Office......
Accra
NOC Code......
2281
Job Offer........
Pre-Assessed..
Nomination.....
30-11-2015
rakalraj said:
Hi,

I have this problem and would appreciate any help. Me and my wife submitted our first return yesterday. We used netfile and and got the confirmation code. Then i went to CRA for registration. For my wife, it went well, But for me, i received the following error

Error—ERR.062
We cannot proceed with your request.

To use this online service, you will need:

your social insurance number;
your date of birth;
your current postal code or ZIP code and;
an amount you entered on your income tax and benefit return, from one of the previous two tax years.

Any idea what went wrong?
It is likely one of the three verification options. I suspect your address.

It happened as well, my wife's address was different from mine.

Call CRA, they will rectify it
 

crazy D

Hero Member
Aug 16, 2016
509
11
Category........
Visa Office......
MANILA
Job Offer........
Pre-Assessed..
App. Filed.......
31-Aug-2016
Doc's Request.
None
AOR Received.
AOR1-28-Sept-2016,AOR2-20-oct-2016
File Transfer...
SA 7-Oct-2016 (ECAS in process oct 15,'16)/BC in Progress-dec 2 '16, pre-arrival received-dec 16'16
Med's Done....
22th July 2016-upfront(passed)-nov 28
Interview........
Waived :)
Passport Req..
And DM - 12-jan-'17- mycic -closed/approved-18-jan-'17
VISA ISSUED...
19-Jan-17
LANDED..........
28-jan-17 :)
rakalraj said:
Hi,

I have this problem and would appreciate any help. Me and my wife submitted our first return yesterday. We used netfile and and got the confirmation code. Then i went to CRA for registration. For my wife, it went well, But for me, i received the following error

Error—ERR.062
We cannot proceed with your request.

To use this online service, you will need:

your social insurance number;
your date of birth;
your current postal code or ZIP code and;
an amount you entered on your income tax and benefit return, from one of the previous two tax years.

Any idea what went wrong?
Hi there,

For first time to file tax return, you can't register in CRA. Cause it needs income from previous year. Once you already file and have your information in CRA then you can register on my account.

Cheers!
 
  • Like
Reactions: nitink01 and Tayee

Tayee

Full Member
Apr 6, 2019
46
9
Has anyone experienced delays in processing their first tax refund?
I submitted my return in March and still not received anything.
 

nitink01

Member
Oct 20, 2017
15
6
Has anyone experienced delays in processing their first tax refund?
I submitted my return in March and still not received anything.
Hi Tayee
Yes, Same challenge faced by me. Called CRA they said not to worry as it has been received and they do take time in some random cases and that they cannot guarantee a timeline of outcome but also told nothing wrong with return filed at all. So am trusting the Canadian Value systems here of honesty and integrity of CRA
 

taaa

Full Member
Sep 2, 2019
42
0
29
iraq
guys after 5 months from my biometric they ask for these:
1- T4 summary 2019
2- CRA confirmation number
3- evidence that arrangement have been made for the mandatory 4 day self isolation period upon your arrival to canada
whats all mean ? is that a good sign ?