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Filing a formal complaint against CBSA

etoile

Star Member
Aug 22, 2010
52
0
Switzerland-Canada
Category........
Visa Office......
Paris, France
Job Offer........
Pre-Assessed..
App. Filed.......
10.12.2010
AOR Received.
20.01.2011
Med's Done....
20.09.2010
Passport Req..
25.03.2011
VISA ISSUED...
11.05.2011
LANDED..........
24.05.2011
Has anyone ever done this? CBSA screwed up twice when we re-entered the country. Once by filling out our B-4 "goods to follow" form at the airport and again when I was clearing our shipment from overseas. Our form was filled out incorrectly and the officer clearing our shipment gave us incorrect information regarding my husband's RO with regard to his PR. It was clear it was done in attempt to threaten us. Everyone makes mistakes but, I was really uncomfortable with the lack of professionalism displayed when I asked the officer to explain and her answer was "I'm not going to debate immigration rules." Is there an ombudsman to file a complaint with?

I am in a position to make a complaint. I am a citizen and I am a native speaker of both of our national languages. I wouldn't want them to do this to anyone one else let alone someone already nervous, foreign, and/or not a native speaker. It's not right. I expect professionalism from someone tasked with such an important job.

Thanks in advance.

Olivia
 

bricksonly

Hero Member
Mar 18, 2018
433
54
Officers may know less than you can image. I went to local office to apply for a new passport for my kid and all three times was refused by three different officers. They believed as we moved to US we can only apply by mail or only if the kid was right now in Canada. Had to speak with manager to let me submit in person....
 

etoile

Star Member
Aug 22, 2010
52
0
Switzerland-Canada
Category........
Visa Office......
Paris, France
Job Offer........
Pre-Assessed..
App. Filed.......
10.12.2010
AOR Received.
20.01.2011
Med's Done....
20.09.2010
Passport Req..
25.03.2011
VISA ISSUED...
11.05.2011
LANDED..........
24.05.2011
It always takes two to tango.. I don't want to know how many rude and ignorant people CBSA has to deal with on a daily basis.
Absolutely! I cannot imagine the nonsense they deal with but, they need to be professionals too. I am always respectful, I know they have a tough job.
 

zardoz

VIP Member
Feb 2, 2013
13,304
2,166
Canada
Category........
FAM
Visa Office......
London
App. Filed.......
16-02-2013
VISA ISSUED...
31-07-2013
LANDED..........
09-11-2013
Absolutely! I cannot imagine the nonsense they deal with but, they need to be professionals too. I am always respectful, I know they have a tough job.
Did your complaint get submitted and if so, what is the outcome.