Had a weird conversation with Customer service.
They said the package had been received on March 2, but they have not yet processed my file yet. I advised that my card was charged already and asked if it is possible to find out if fingerprints are ok to process. She replied I dont know, the file was not yet touched. I asked when can I call back to find it out. She said whenever you want!
Ok![Smile :) :)](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
They said the package had been received on March 2, but they have not yet processed my file yet. I advised that my card was charged already and asked if it is possible to find out if fingerprints are ok to process. She replied I dont know, the file was not yet touched. I asked when can I call back to find it out. She said whenever you want!
Ok