Hi Identity History summary service is suspended till this coronavirus pandemic is going on .. there was a circular on their FBI website ... Best option for you if you have received your ITA is mail the customer service email and whatever response you get attach that with a LOE when uploading documents.
I got this response from them on Friday from their customer service.
It can take 3-5 business days from the date when the fingerprints are received, and as long as the envelope was addressed to the EXACT address provided in the confirmation email, for our Processing Center to match up, for your status to change and for the request to be completed. After your request is complete, you will receive an email notification. You will then go back to the original email where your PIN is located and click the link and type the PIN in to review your report in electronic PDF format.
If you requested a hard copy response, you will get both an electronic and a hard copy response. The hard copy response will mail out approximately 3 business days after your request is completed. All hard copy responses are mailed through the US Postal Service First Class Mail. Please allow standard mailing time (three weeks in the US and four weeks outside the US) to receive the response. There is no tracking number with the US Postal Service First Class Mail.
Thank you,
Brianna
Federal Bureau of Investigation (FBI)
Criminal Justice Information Services (CJIS) Division
Quality & Analysis Support Unit (QASU)
Customer Service Group (CSG)
(304) 625-5590
Office Hours Monday-Friday
8:00am-5:00PM EST
Identity@fbi.gov
I never knew they were closed for now. Also I can't find any information regarding their service being suspended. Can you point where I can find the info?