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I only got the email immediately following submission of the webform through 'other' saying - Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC). We confirm the receipt of your IRCC Web Form via this automated response. When I called IRCC they said they don't see the webform raised with ppchange2020 and the only webform they see on my file is the current work permit I submitted through a different webform to support my new work permit application. So both ppchange2020 I have submitted still don't show on my file it seems. I'm not sure what to do.
it seems took at least 6-7 days to receive the webform response, how long did you wait or did iccc renew your application now? hope u good luck!