I had an absolute horror at the airport. I have a ten year visit visa, extended family approval to enter canada. I took all print outs of all canadian citizenship proof of my family that i was going to, my proof of relationship to them, my approved and signed IMM0006e form (statuary declaration), and approval email of Authorization from ircc, but the etihad representative was EXTREMELY unaware of what docs he needed to see and told me etihad representative in abu dhabi is telling them not to let me board. He kept saying i didnt have approval while i was holding the damn approval in my hand. The shadiest part is, they were communicating on whatsapp not thru an official channel. I ended up going home, speaking to qatar airways. And rebooking a flight for tomorrow with them and got an ‘okay to board’ approval from qatar. I stood for 3 hours without food and water or a place to sit while they wasted my time. Absolutely appalled at the service by etihad.