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Emailed Reference Letters Needing Translation

Annie4

Newbie
Dec 1, 2017
2
0
I have a reference letter in the format that CIC requests but it was emailed which means that it is not the original letter so I can not have a certified copy made.
The company that issued it will not mail the letter. The scan they sent is very good and the letter is signed and stamped.
How do I handle this situation?