decision made lost!

[skystride]

Hello,

We received decision made and a mail was sent out over a month ago (confirmed address was correct by calling CIC) but it appears the mail got lost. We talked to CIC and they said my wife's status was approved but we need to e-mail them and tell them we never received the mail. They also said we can ask in the email to change mailing address (from NYC to Toronto).

However it says in the auto reply this can take up to 20 days. Do we have any other options? Also in the e-mail it says to provide Application Number. Does anyone know what this is? I have Client ID.

This office is responsible for the processing of:
* Temporary resident visa (TRV) applications submitted by mail from applicants located in Canada and for the online submission of TRV for applicants located in North America;
* Permanent Resident (PR) applications from applicants located in Canada and for applicants located in North America.
If this is a request for case specific information the responsibility placed on us by the Privacy Act to protect all personal information precludes us from responding using e-mail unless we are able to verify that you are entitled/authorized to receive the case specific information.
If you are not the applicant or you are not authorized to receive the information, you will not receive a further reply to your e-mail. If you have applied within the last eight to ten weeks, we will not be responding to your enquiry - please ensure adequate time has passed before making an enquiry. Please note that there are no same-day or walk-in services available at our office.
If you are the applicant you must provide us with your:
Surname (Last name) - Exactly as it appears on passport or identity document;
Given name(s) (First name) - Exactly as it appears on passport or identity document;
Date of birth (YYYY-MM-DD);
Unique Client Identifier (UCI) number / Client ID number; and
Application number (V#, F#, EP#, E#, B#).
If you are a person to whom we are authorized to release information (written consent on the immigration file) you must provide us with the same information pertaining to your client.

We will respond to case specific enquiries by e-mail within 20 working days. Please note that we will not respond to e-mails concerning the following:
* Requests to expedite processing of cases;
* Processing of Permanent Resident Cards;
* Processing of Citizenship applications;
* Information about visiting, living, working or studying in Canada (please consult www.cic.gc.ca<http://www.cic.gc.ca/>);
* Requests for a confirmation of receipt of documents provided.

Thanks!

 

[andrew-brit]

Hello,

We received decision made and a mail was sent out over a month ago (confirmed address was correct by calling CIC) but it appears the mail got lost. We talked to CIC and they said my wife's status was approved but we need to e-mail them and tell them we never received the mail. They also said we can ask in the email to change mailing address (from NYC to Toronto).

However it says in the auto reply this can take up to 20 days. Do we have any other options? Also in the e-mail it says to provide Application Number. Does anyone know what this is? I have Client ID.

Thanks!

Is this decision made for the principal applicant or for the sponsor? If it is for the principal applicant then you have received sponsor approval,. Look at your sponsor approval letter and it will have a barcode. Beside the barcode will be a number like F000123456. That is your application number.

 

[skystride]

Found the F# where you specified, thanks!

 

[skystride]

It's been over 2 weeks and we have not heard back from CIC. Has anyone else had this kind of experience where the mail got lost? Called several times and all they say is to send e-mail to them. Why isn't there an option for me to pay for expedited mail or something?

Now even though on the phone they told us PR is approved, it means nothing without the approval letter. How long do we have to wait before they send another one?