Hello all,
My timeline,
Apply for my Chinese wife. in April 2019.
Pass bio metric in June 2019, medical in July 2019.
Have receive the Email to ask for CSQ in middle October 2019 (by "luck" I have meeting with my wife in October (back Canada the 26 October 2019)).
We fill-up together the documents and I send it by express post the 29 October 2019 (they receive it the 31 October 2019)
Charge my CC the 11 November (I receive later the receipt with date of 11 November).
In November we (both my wife and me) receive interview appointment in HK for the 29 January 2020.
At that interview, they ask us documents (police certificate and other documents for her adult daughter who did not ask for permanent visa).
In the same meeting agent (Canada) inform us it is also missing the CSQ.
I return to Canada (HK-> PVG -> YUL) the 30 January. My wife send all missing documents (daughter) in the next 15 day's.
In first week of March, I call immigration Quebec to see what happen with the CSQ, because it is the
ONLY missing documents for her visa.
Answer: they just begin to work on you files "Call back in 2 weeks (normal process time)".
I call 2 weeks later: they told me, "still in process".
Call again one week later.... again --> "still in process", I ask agent why so long... the agent say me she put message for the immigration person in "charge" of my files, they have 48h to 72h (open day) to give an answer.
Call after that each 3 day's (3 x), the person in charge never answer (for 2 weeks). Agent (Quebec), say me it is not normal, but can not do anything (her supervisor try to contact the agent directly for 2 day's and not have any feedback also)
I call my provincial deputy (I know personally, her office responsible give me the ombudsman # (514) 873-3533 (bureau des plaintes), and say me to begin there).
I put a complain about "agent not give any feedback"
AND the delay now create me problem* , the ombudsman have 10 open day's to answer.
The day before the 10 day's, an agent from immigration Quebec call me on my mobile advising me my CSQ is approve and will be send next Monday to HK office.
The agent who call me is not the same agent name on the CSQ certificate.
* On the immigration Quebec site:
http://www.immigration-quebec.gouv.qc.ca/en/immigrate-settle/family-reunification/index.html
"However, be assured that these delays
will not affect the timelines for issuing permanent resident visas to sponsored persons. "
On my complain I advise this information is FALSE, they must remove this from the website,
MY CSQ need 24 weeks (not 25 day's) to process (from the time they have receive it, and time they ISSUE the CSQ, add one week for receiving a paper copy).
I estimate, Immigration Quebec have CREATE a minimum delay of more than 4 to 8 weeks in our visa process (I mean MINIMUM). I think the visa will already be done if is not because them.
but they are still working someone on another thread recieved his CSQ last week so hopefully it won't be too long
