CIC account locked out off. Please help.

[acab83]

Hello,

We applied for a Visitor Visa to Canada for my mother via online application on March 17th. She received an email there there is an update on her account, when the tried to log in, she typed the answers in wrong and was locked from her account. How do we get the account unlocked?

No telephone support is available. Has anyone successfully unlocked their MyCIC accounts? We submitted a "technical support" email via her GCKey account.
Her flight for the USA leaves in 12 days. Her return to SA is out of Canada (visiting her sister).

Can she go to the nearest Canadian Visa processing center and submit a paper application instead? When she called the center they said they do not provide "online application" support.

What are her options?

Thank you.

 

[alijumani]

Hello,

We applied for a Visitor Visa to Canada for my mother via online application on March 17th. She received an email there there is an update on her account, when the tried to log in, she typed the answers in wrong and was locked from her account. How do we get the account unlocked?

No telephone support is available. Has anyone successfully unlocked their MyCIC accounts? We submitted a "technical support" email via her GCKey account.
Her flight for the USA leaves in 12 days. Her return to SA is out of Canada (visiting her sister).

Can she go to the nearest Canadian Visa processing center and submit a paper application instead? When she called the center they said they do not provide "online application" support.

What are her options?

Thank you.

Send an inquiry on questions@cic.gc.ca

 

[Sara.Q]

Please help me, i have the same problem..
I already send multiple emails but no body replay!!
How can i unlocked it?

 

[shamsideeno]

Please I need your help I wrongly typed in the security answers to open my CIC GCKey account, the account has been blocked. I am still receiving notifications into my email that I have messages in my account but I cannot access my account to read the updates.
I have done everything including sending mails to CIC, filling the technical forms etc yet the problem has not been fixed.
Please do you have an idea what I should do? Please help.