Step one
If anyone’s injured, call 911.
Move the vehicles off the road if it’s safe to do so. Avoid discussing who’s at fault for the crash.
Step two
Get details.* Record the following for all the vehicles and drivers involved in the crash:
• driver’s name, licence number, province/state and contact info
• licence plate and year, make and model of vehicle
• insurance details if the vehicle isn’t from B.C.
* You may also need to provide this information to the police.
Step three
See if there were any witnesses. Record their names and contact info.
Step four
Describe the crash scene (if possible take photos or use the diagram on
the back):
• What were the date, time and location ?
• What were the weather and road conditions?
• What direction were each of you travelling?
• Where was your vehicle and what lane were you using?
• Where was the other vehicle?
Step five
Dial-a-Claim staff is here to help you:
604-520-8222 (Lower Mainland) 1-800-910-4222 (elsewhere in B.C., Canada or U.S.)