Get services if your refugee documents are expired, lost or were stolen
Expired RPCDs should be considered valid until further notice. You can use your acknowledgement of claim letter or RPCD (valid or expired) to prove you’ve made a refugee claim.
If your RPCD was lost or stolen, send an email to
IRCC.RPCDLostStolen-DDAPerduVole.IRCC@cic.gc.ca. The subject line of your email should say if your RPCD was lost or stolen.
After we get your email, we’ll invite you to sign up for Canada Post’s epost ConnectTM service. We’ll communicate with you using this secure service to help you with your lost or stolen RPCD.
We can’t replace RPCDs right now. We can only provide temporary documents.
When our offices re-open, we’ll contact you using epost Connect to set up an appointment to replace your RPCD.