+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
You simply have to wait. The Background Check is a combination of Criminality and Security.
Your Criminality begins after you pass your Medical and R10 stages.
Your Security usually begins after Eligibility is passed.

You can order GCMS notes to see exactly where each stage is currently. Or call IRCC and ask specifically for the status of each stage.