I'm a Aug 2019 applicant with no progress at all. My case is not a complex one. Very simple case. They are barely working on 2020, 2019, and 2018 cases. Their priority seems to be 2021 cases at the moment. No idea who's bright idea that was at IRCC.
I know plenty of people who applied in 2021 , and they already have their citizenship and passport in hand. Yet i'm waiting here after 3 years with nothing.
They don't answer webforms, they don't answer the phone. They are completely useless.
I have involved my local MP, which I think won't help also, but better than nothing. Next step after MP will be getting a lawyer possibly.
See this news article / video , regarding our issues.
https://montreal.ctvnews.ca/soon-to-be-canadians-waiting-in-vain-to-hear-about-their-citizenship-applications-1.5728433