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What are the agents saying when you ask its way past the processing time ?

Processing times are not guaranteed and often do not reflect actual processing times especially for applications that require manual processing. If your processing time is similar to others all you can do is wait. This potentially allows parents to visit for up to 5-7 years so longer processing time in the grand scheme of things is understandable. Also most visas aren’t for urgent and time sensitive reasons like death or serious medical issues. In general after years of minimal scrutiny IRCC is actually vetting applications which is leading to longer processing times.