Applied PRTD as accompanying Canadian citizen spouse

[ski]

Hello all,
So, we finally applied for PRTD for my wife who has been out of Canada for the entire five year window period. Out of these five years, 2 years has been with her living alone outside Canada and 3 years with me (Canadian citizen) also outside Canada. Quite nervous sending in this application, due to the fact that I accompanied her and not the other way around.
Will post on how it goes.

 

[scylla]

Hello all,
So, we finally applied for PRTD for my wife who has been out of Canada for the entire five year window period. Out of these five years, 2 years has been with her living alone outside Canada and 3 years with me (Canadian citizen) also outside Canada. Quite nervous sending in this application, due to the fact that I accompanied her and not the other way around.
Will post on how it goes.

Thanks - keep us updated and good luck.

 

[ski]

An update with this application - my wife got an email from CIC asking for a copy of all pages of all travel documents held in the past five years. I already sent them her passport copy including all blank pages. We can take another scan and send it.

However, we had applied online. But the email says:

The above information/documents must be received in our office within 15 days from the date of this letter. Failure to do so could result in the refusal of your application and loss of permanent resident status. Please quote your complete application number on your correspondence and address your correspondence to the Embassy, High commission or Consulate processing your application.

Do we respond to the email directly? The email is from Permanent-Resident-Card@cic.gc.ca. The online status has not changed. It is still in Submitted status.