Today, I got the craziest reply ever from London VO. As you may know, I have an old application submitted on Oct 2007, and another one under the new rules submitted on Jul 2010, each having a different file number. The reply was as follows:
Topic: RE: B0<the new file number> - <my name> - Permanent Residence in Canada
From: re-london-im-enquiry @ international . gc . ca
Thank you for your enquiry.
The application was received on <old application date> amd your file number is B0<the old file number>
The letter acknowledging receipt of the application for permanent residence explained that the processing times for the skilled worker category is 42-48 months. Your application is still within our standard processing times.
When an application is ready to be assessed by an immigration officer, we will send a letter or email giving you 90 days to prepare and submit updated documentation in support of the application. Note that it is advisable to start gathering supporting documents before you receive this request to ensure there will be no delays to the submission. We regret that our office is unable to estimate when the letter requesting the updated documents might be sent.
You are not required to advise us of any changes to personal circumstances until this letter has been received, unless it relates to a change in contact details or appointment/cancellation of a paid representative.
Our office sends immigration decisions and information requests by post to the applicant to the mailing address on file. It is important therefore that our office be notified immediately of any change of address and contact details.
We are unable to provide any further information at this time.
Yours sincerely,
Client Service Unit
Immigration and Medical Services Division | Direction de l'immigration et des services médicaux
Canadian High Commission | Haut-commissariat du Canada
38 Grosvenor Street
London, W1K 4AA | Londres, W1K 4AA
United Kingdom | Royaume-Uni
Government of Canada
Web site: www.unitedkingdom.gc.ca
Email: http://www.canadainternational.gc.ca/united_kingdom-royaume_uni/offices-bureaux/contact_visa_contactez.aspx?lang=eng
It's crystal clear that they don't know about my new application, which means that the file has not reached them yet. They just entered my name into the computer and generated a standard reply based on my old application number, despite the fact that I mentioned clearly in my email that my application was under the new rules and that I submitted all documents alongside to the CIO. The funny part was that they used two different file numbers in their reply, the old one they got from their data base and the new one I gave them in my enquiry!
