+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
Check out this website for contact details: http://justice.gc.ca/atip-aiprp/howtoreachus-commentnouscontacter-eng.asp

They didn't rush the processing but they did tell me when they started processing the request and when it was due to be completed. I called them on the due date to check whether they had processed it and requested immediate mail-out due to my upcoming interview. We got the notes two days later.
 
If you are in Canada, ordering yourself makes sense. it seems to take about 5 weeks whether you go through a company or ask yourself.

But if you're living abroad, then using a company that will email the notes to you saves a lot of international mailing time.
 
toby, I agree. I didn't even know there were third party businesses that did this until I did a google search for CAIPS. In our case, we are short on time, and sometimes mail takes up to a week from Ontario to Alberta (I have no idea why) so I thought it is best to save a few days and $30 was not too much more to pay.