Sorry to hear that. First of all is that true if you were not in Canada? If not. Double check your form if you made a mistake in the form which may tell them that your address is other than Canada. Did you recently came back? Need to clarify to them.
If it is a mistake on their end they will/should reopen the file. They did reopen my file in 2014 because they refused my application due to their miscalculation. So I explained everything and engaged the local mp at that time and it worked for me.
As long as your submitted document was correct and you were in Canada you have a chance to fight.
[/QUOTE where you a are in Canada right now?