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    URGENT NOC Advice: Does "Senior Agent" qualify for TEER 2 (62023) if I didn't schedule shifts?

    That is my dilemma, I did not assign or coordinate work, I supervised and reviewed agent work. I'm not exactly sure if it fits this particular NOC
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    URGENT NOC Advice: Does "Senior Agent" qualify for TEER 2 (62023) if I didn't schedule shifts?

    Hi everyone, I need a blunt assessment of how strict IRCC is with the "supervise and coordinate" lead statement for Customer Service Supervisors (NOC 62023 - TEER 2). Am I stuck in TEER 4? Job Title: Senior Agent (Contact Center) My dilemma: My duties heavily outgrew a standard TEER 4 agent...