PR Card Renewal June 2026
- Thread starter zestylaw
- Start date
Hi, I submitted my PR card renewal on June 21st, and it was returned to me today due to my photo being "poor quality"; however, everything else in the application says complete (even the back of the photo).
Do I only have to submit a new photo? Or do I have to update all the dates in my application again?
Does this reset my processing time?
Thank you.
Do I only have to submit a new photo? Or do I have to update all the dates in my application again?
Does this reset my processing time?
Thank you.
How did you get it returned? Did they email you? Did they give you any instructions?
I got an email that there was an update to my application on the IRCC portal. My application was done online. When I logged on and checked, the status read "Returned," and the reason was "other". I clicked into the application, and it said:
Application status: Returned
One or more of your items need to be corrected. Check below for details.
- Other - Your photos do not meet the specifications (poor image quality) – please review Guide IMM5445.
They didn't provide me with any other instructions, other than stating that it needed to be corrected. I'm not sure what makes the photo have poor image quality; I had it taken at Shoppers Drug Mart. I had to scan the photo instead of it being digital, so maybe that is an issue.
Ok. Since they say to correct the photo, I would imagine it means just to fix that issue and don’t worry about the rest of the application details. Does this make sense?
Yes I'll try that. Hopefully there won't be anymore issues. Thank you for the reply.
Do not worry. It happens sometimes and yet you will receive your PR card. If they did not provide instructions on how to correct it and how to resubmit the new photo. If the action button is still greyed out, this is mere system glitch and can be ignored.
For actionable items, they will guide you with a deadline when the action has to be completed.
It is normal relax and report back with a joy once you receive it.
Best regards,
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Since its returned for photo, you will need to upload a good quality photo taken again. This also means that the back of the photo will also be updated.
If you're using a digital photo, then ensure that the bill receipt of your photo consists of your name and date of birth alongside the date/ time the photo was taken and the address of the studio.
I'd suggest you find those grocery stores which have passport photo placard outside or something similar posted on the door. They typically have passport/PR card size settings and give you digital or printed copies for 12 to 14 cad max. Use a digital photo so that you don't have to scan and upload the printed photo.
Application returned means you're at the end of the queue and will wait again for a month or more before the application is processed.
Hi Simon,
- I remember you have reported earlier that your JSON was Complete? May be it wasn't you.
- Secondly, you have had problems with your pic? I mean you wanted to submit webform with back of the pics having more details? Did you send the webform?
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