+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
FP Requested: May 06, 2026
FP Submitted: May 06, 2026

Still unable to create an account or reset log in to the tracker portal. I have submitted an IRCC webform and am awaiting a response.
If you are not able to create tracker account How are you able to see Background Verification: In Progress (May-01-2026) ?
 
If you are not able to create tracker account How are you able to see Background Verification: In Progress (May-01-2026) ?
I called IRCC helpline and the agent told me BG in progress. FP request was via email today.
 
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Type: Online application
Location: Ontario
Physical Presence days: 1150
Applicants: 2
AR: 19-FEB-2026 (re-submission)
AOR: Pending
Type: Online application
Location: Ontario
Physical Presence days: 1150
Applicants: 2
AR: 19FEB (re-submission)
AOR: 07MAY
Application Tracker: Email Received but can't create account yet
 
Type: Online application
Location: Ontario
Physical Presence days: 1150
Applicants: 2
AR: 19FEB (re-submission)
AOR: 07MAY
Application Tracker: Email Received but can't create account yet
I'll suggest that you keep trying, it took me a couple of tries to create the account for the tracker, and sometimes the site would just freeze.
 
Received AOR May 4, 2026
Received Tracker email - May 8, 2026.
OTP not coming to create tracker account.
Background completed. Asked IRCC on telephone.
 
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Received AOR May 4, 2026
Received Tracker email - May 8, 2026.
OTP not coming to create tracker account.
Background completed. Asked IRCC on telephone.
I'm facing the same issue with OTP. Looks like some technical issue on their end. Raise a technical issue webform with snapshots so they're aware.
 
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Anyone who received a requested Fingerprints and submitted them mid-April specifically the week of April 20th received any update in their tracker? I had a ghost update May 6th but no update to the tracker .. anyone in the same boat?
 
Type: Paper application (for proof of Canadian citizenship following change of law)
Location: Overseas
Physical Presence Days: N/A
Application Type: 2 minors
Application sent: Feb-2-2026 (via Canadian embassy)
Delivered: March-24-2026
AOR: May-12-2026