Ok, two updates :
1) I contacted the headquarters of Walmart and they’re following now my case lol
2) I’m pissed off one more time with the bank. So my appointment was for today and they gave me a credit card with 1k limit while itwas specifically written in their website that for newcomers it can go up to 5k! So I would like to know who are those that can get 5k at the beginning! I’m an owner, I’ve an excellent job, ok I’m new, but why is it written “up to 5k” ?Is it for those who have 3 houses and 500k/yearly ?!
My wife has 15k credit limit and she’s younger than me!
I’m tired of being treated like a teenager, I’m feeling so humiliated. After few weeks if they don’t increase my credit limit, I’ll see with another bank and transfer all my funds and money ! Tired of being treated like kids.
I had a similar experience with the 1k/5k credit card limit issue when I got a CC with TD - not sure if the same rationale applies to all banks, but this is what I learned, in case it's useful to someone else:
Basically their newcomer offer allows you to choose any card from their list and they'll give it to you without a credit check. However, each card comes with a certain "minimum credit limit" as listed on heir website. Some of them have a 1k minimum limit while others have 5k (typically with higher annual fees and better perks). What isn't mentioned (or maybe just not clearly) is that they'll always give you the minimum credit limit for whichever card you choose, and not consider anything else.
I happened to choose a card with a 5k minimum limit and was approved for 5k. I know someone who asked for one of the more basic cards that had a minimum limit of 1k and got a 1k limit. I'm guessing this is probably what happened with you.
I think having an unsecured CC at the outset is very helpful for new residents, both as a financial tool and for building one's Canadian credit history. But the way it's implemented like this seems a bit odd to me, or at least it should be explained better. What makes things worse is that, in my experience, many of the people at the branches are often either clueless or couldn't be bothered about the details. My friend who got the 1k card was actually asking for a different card, the employee clicked the wrong button and couldn't be bothered to fix their mistake on the spot ("oh just call customer support, they'll send you the right one", didn't happen of course), so he was stuck with the wrong card for a while.
I'd say try customer support like you suggested (but unfortunately, I wouldn't hold my breath), and I think pursuing another bank (that has a Newcomer offer) may be a good option for you. Just beware of fine print and annual fees.