Received reply today against webform submitted on March 19, 2020 regarding Biometrics Request
Good day, Thank you for contacting Immigration, Refugees and Citizenship Canada. We verified the information you provided and can confirm that the application is still in process. All the required documents and information have been received by the responsible office for the moment. Due to the ongoing situation related to the novel coronavirus (COVID-19), some IRCC offices are currently operating with reduced or critical staff only. We are working on processing applications as quickly as possible; however, processing times are affected and any disruption caused by COVID-19 is not reflected accurately on our website. We will make all the necessary efforts to finalize the application as soon as possible. Rest assured that you will be informed as soon as a decision is reached or if additional information is needed. Furthermore, please note that there are two ways you can check your application status online. You can verify the status of your application: Submitted by mail (if it was not linked to an online account): by using the e-Client Application Status (e-CAS) online tool, which is updated daily. Submitted online or submitted by mail and linked to an online account: through your online account. We hope the information provided is helpful in assisting you with your enquiry.
