+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
Apparently they're working on applicants from may 2019. According to their new update on their website.
 
This is what I got from immigration

We hear and understand your current frustration at the time it is taking to process this case. We assure you that our team is doing its best to deal with yours and other cases in spite of the restrictions faced in the workplace due to the ongoing pandemic. Thank you for your understanding and cooperation
What is your application waiting for ? BGC?
 
hi, congrats!! soo happy for you!! was the Principal Applicant with you in Canada when you got this new?
Hi. Now she is still in Trinidad with my son. Basically we got two letters. One for pre arrival. The other saying to submit a passport, updated police cert character and updated forms within 30 days and that the application was at the end. Thankful and grateful especially since many families are suffering. Let’s see it out to the end. I am positive everything will work out for my family as wel as yours.