Thats not true, You can check your file status and every information about your file through GCMS notes.
GCMS notes are the only accurate way of finding what is happening with your application and what stage is your application at?
you can apply at imminotes.com
This is the best way to find out if your representative is doing what he suppose to do.
Alternatively, you can also apply if you have anyone in Canada who is PR or Canadian Citizen but these notes are not easy to read. at Imminotes.com they will get your notes and will read and explain it to you on a call.