This is the response from the FBI rep as well:
Thank you for the inquiry,
We apologize for the inconvenience, however, this service is not available due to the COVID-19. The FBI asks that you utilize the websites
WWW.FBI.GOV or
WWW.EDO.CJIS.GOV.
Thank you,
Laura
If you need further assistance please contact:
Federal Bureau of Investigation (FBI)
Criminal Justice Information Services (CJIS) Division
Biometric Services Section
Customer Service Group
Contact Representative
(304) 625-5590
Office Hours Monday-Friday
8:00am-5:00PM EST
identity@fbi.gov
I need an FBI report for employment and it's so frustrating to not be able to get it.