This is normal.Guys, I have one question. I received my PPR email and my visa office is Vienna. My husband is the main applicant and I'm the dependent. Last week we went to a VFS in Germany which was the closest in Europe to us, and we delivered our photos with the passports. today we received an email from Vienna addressing my husband that " Please be advised that the photographs you have submitted do not meet the Canadian norms. Therefore, please provide two passport-sized photographs/person as per Canadian norms "
So my questions are :
1- Do I have to submit my photographs as well or is it only my husband?
2- In the letter, it is not mentioned where I have to send them, Do I have to send them to Vienna or VFS Germany?
Make sure this time your photographs according to specification, you need to submit in same VFS.
It would be better if you can make new set for yourself also as letter saying 2 photographs/person.