- Is this rep a registered immigration lawyer or rep with a registered number? (in this case maybe the file gets locked to them.)
- Do you at any time when you fill the information to link say that you have a representative? If you do, then maybe that is the problem and you shouldn't. I forgot what info was to be filed.
- When you signed up for My CIC Account, did you say you are rep or signed up as the applicant? It should be signed up as the applicant.
What I am trying to say is that either somewhere along the way it was mentioned that the user is a Rep or that the registered immigration lawyers automatically lock files so others can touch.
One thing is for sure, there can only be 1 rep for any file. I am not sure if applicant also is considered a rep a is allowed to access their own file.