Missing section to upload LOE

[TEEV]

Please is that a new update to the platform ?and any advise on what to do?

I am currently uploading my document to submit my express entry application but for some days now,I noticed the separate section to upload LOE is not showing on the platform again.
.

 

[DelPiero07]

Use a different browser, clear cache, try logging out and back in.

 

[TEEV]

Use a different browser, clear cache, try logging out and back in.

Thank you.I will try the other two steps.changed browser initially but it didn't work.

 

[Peacekeeper87]

Thank you.I will try the other two steps.changed browser initially but it didn't work.

Yes I've experience that myself. As if they did an update on the interface while I was working on it
Log in/log out worked for me every time.

 

[Santacan]

Please is that a new update to the platform ?and any advise on what to do?

I am currently uploading my document to submit my express entry application but for some days now,I noticed the separate section to upload LOE is not showing on the platform again.
.

You need to log off and login few times. It will work

 

[TEEV]

Yes I've experience that myself. As if they did an update on the interface while I was working on it
Log in/log out worked for me every time.[/Q

thanks,worked perfectly

 

[TEEV]

You need to log off and login few times. It will work

thanks,it's fine now